04 Apr

Tugas Mahasiswa Ekonomi USAKTI | Matakuilah : KOMBIS (5 April 2010)

Baca “Negative Messages ” Chapter 11 (Guffey, Marry Ellen ; Rhodes, Kathleen ; Rogin, Patricia ) dan Jawab pertanyaan dibawah ini : –Describe the goals and strategies of business communicators in delivering bad news –Explain techniques for delivering bad news sensitively –Identify routine requests and describe a strategy for refusing such requests –Explain techniques for managing bad news to ...